Social Media & Online Reputation Management
Consumers trust written online reviews from customers just as much as they trust their own peer recommendations. Sometimes it only takes one positive or negative review, response or social media message to spin a snowball in everyone’s mouth who sees it.
What is Social Media Reputation Management?
Social media reputation management is the process of tracking, monitoring and ultimately eliminating negative social media material about your brand to improve your name or standing. If done properly, social media reputation management builds your credibility to customers, which strengthens their trust in your brand.
Therefore we make sure to monitor :
- Your brand name
- Your products or services
- Your High profile employees
- Popular industry keywords
- Your biggest competitors
Build better customer trust and loyalty using MINDMATTER expertise in social and cognitive psychology to :
- Respond to customer messages
- Listen to the problems
- Coordinate a solution for their situation
- Report their order or service status or their concerns
Scale Reputation Management to Track ROI
Maintaining a positive social media reputation can lead to a better return on investment, while each business is unique, brands can all see success with engaged customers, more attention to positive reviews and social media traffic tracking.